Product · Conversational clinical system
Nidova
A nest of care for every patient, from the first inquiry to the last check-up.
Nidova is a conversational clinical system for medical practices and clinics: it handles patients over WhatsApp, builds the medical record from the conversation, and drafts every reply for the team to approve before it is sent. No biometrics, no automated diagnosis.
Who is it for?
Practices and clinics with high message volume: patients asking about pricing, whether they're candidates, sending photos and following up post-op over WhatsApp around the clock. Nidova organizes that conversation without taking control away from the clinical team.
What does it solve?
It replaces hours of answering repetitive questions by hand with short supervision: the system classifies, builds the record and suggests the reply; the team approves it. The medical record fills itself with what the patient tells you.
How does Nidova reply to a message?
Every patient message goes through a five-step cascade and ends in a person. Nothing reaches the patient without human approval.
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1
Triage
Classifies the intent and urgency of the message with a lightweight model.
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2
Context
Cross-references the patient's history and the clinical protocol that applies.
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3
Draft
Writes a reply with the clinic's tone and protocols.
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4
Safety audit
Blocks diagnoses, outcome promises and out-of-policy pricing.
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5
Human approval
The operator reviews, edits or sends. Without this approval, nothing reaches the patient.
How does it protect patient data?
Colombia regulates personal and health data (Law 1581 of 2012 · habeas data). Nidova doesn't skirt it: it makes it part of the system. Without signed consent, the cascade doesn't even start.
- Habeas-data + AI-processing consent: patient's electronic signature (Law 527), timestamped and traceable, before any analysis.
- No biometrics: voice and face are never stored or matched as identity.
- No diagnosis: Nidova describes, organizes and suggests. Clinical judgment is always human.
The numbers.
4 h → 30 min
from daily manual WhatsApp work to human supervision.
5
cascade levels before a human sees the draft.
0
biometrics and 0 automated diagnosis — by design (habeas data).
16
procedures in the practice's clinical catalog.
* Per-processing cost figures are token estimates, subject to change based on the model, usage volume and provider pricing. Evaluation metrics under controlled production.
Frequently asked questions.
What is Nidova?
Nidova is a conversational clinical system for medical practices and clinics. It handles patients over WhatsApp, builds the medical record from the conversation, and drafts every reply for a team member to approve before it is sent. It performs no automated diagnosis and uses no biometrics.
Does it work for clinics and practices in Colombia?
Yes. Nidova is in production at a plastic surgery practice in Bucaramanga and operates under Colombia's Law 1581 of 2012 (habeas data), with signed consent before any processing.
Does it integrate with WhatsApp?
Yes. Nidova is WhatsApp-native: patients write over WhatsApp as usual, and the system organizes the conversation, builds the record and suggests the reply for the team to approve.
How does it protect patient data?
Nidova requires habeas-data and AI-processing consent (electronic signature under Law 527) before it starts. It does not store or match voice or face as identity, and it does not infer diagnoses. Every clinical judgment is left to a human.
Does Nidova reply on its own?
Not without supervision. Every message goes through a five-step cascade and ends in a human approval: an operator reviews, edits or sends. The clinic decides when — and whether — the system answers on its own.
Case in production
Dr. Javier Martínez.
Facial and body plastic surgery in Bucaramanga. A high-volume practice, with patients inquiring, sending photos and following up over WhatsApp around the clock.
Nidova migrated its previous system and today organizes every conversation, builds the medical record and drafts every reply for the team to approve. It replaced about four hours of daily manual replies with thirty minutes of supervision.
We build. We ship. We iterate.
Nidova is a Sonika product, in production. If your operation grows faster than your team, let's talk.
Let's talk